ADA & Accessibility

Last updated: May 2026  ·  The Clear Close dba West Capital Lending, Inc.  ·  NMLS # 1566096

Our ADA Commitment

We believe every person deserves equal access to mortgage information and financial services. This commitment extends to:

• Our website and digital content
• Communications and documents related to loan applications
• Our physical office location at 17911 Von Karman Ave, Suite 400, Irvine, CA 92614
• Phone and electronic communications

Requesting an Accommodation

If you require a reasonable accommodation to access our services, documents, or communications in an accessible format, please contact us. We will make every effort to respond promptly and provide the assistance you need. Accommodations may include:

• Documents in large print, Braille, or electronic format
• Verbal explanations of written materials
• Interpreter or relay service assistance for telephone calls
• Extended timelines for reviewing disclosures or completing applications
• Alternative communication channels for those who cannot use standard phone or email

Website Accessibility

We are committed to making theclearclose.com accessible to people with disabilities and strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our ongoing efforts include:

• Semantic HTML structure for screen reader compatibility
• Sufficient color contrast ratios on all text and interactive elements
• Alternative text on all informational images
• Keyboard navigability for all interactive elements, including forms and accordions
• Visible focus indicators for keyboard navigation
• ARIA labels and roles on buttons, forms, and navigation elements
• Form inputs with associated labels and accessible error messages
• Responsive design that respects browser font size and zoom preferences

Known Limitations

While we strive for full accessibility, some areas are works in progress:

• Third-party embedded scheduling and application tools may not fully meet WCAG 2.1 AA
• Some older PDF documents may require a request for an accessible alternative

We are actively working to address these areas. If you encounter a barrier, please contact us and we will provide an accessible alternative within two business days.

Equal Credit Opportunity Act (ECOA)

The Clear Close dba West Capital Lending, Inc. complies with the Equal Credit Opportunity Act. We do not discriminate against any credit applicant on the basis of:

• Race, color, religion, national origin, or sex
• Marital status or familial status
• Age (provided the applicant has the capacity to enter a contract)
• Disability status
• The fact that all or part of an applicant's income is derived from a public assistance program
• The fact that an applicant has, in good faith, exercised any right under the Consumer Credit Protection Act

This applies to all aspects of a credit transaction, including pre-qualification, application review, loan terms, and post-closing communications.

Fair Housing Act

As a residential mortgage lender, The Clear Close is subject to the Fair Housing Act and affirmatively furthers fair housing. We do not discriminate in the making or purchasing of loans, or in the providing of other financial assistance, for the purchase, construction, improvement, repair, or maintenance of a dwelling because of race, color, religion, sex, national origin, disability, or familial status.

Section 504 — Rehabilitation Act

To the extent applicable as a recipient of federal financial assistance, The Clear Close complies with Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination against qualified individuals with disabilities in programs and activities receiving federal assistance.

Filing a Complaint About Disability Discrimination

If you believe you have been discriminated against on the basis of a disability in connection with our mortgage services or website, you may contact:

• The Clear Close directly — [email protected] or (949) 685-5079
• Consumer Financial Protection Bureau (CFPB) — consumerfinance.gov/complaint or 1-855-411-2372
• U.S. Department of Justice ADA Information Line — 1-800-514-0301 (voice) or 1-800-514-0383 (TTY)
• U.S. Department of Housing and Urban Development (HUD) — For fair lending discrimination complaints: hud.gov fair housing complaint or 1-800-669-9777

Contact Us

Questions about our ADA policy, accessibility statement, or to request an accommodation:

The Clear Close dba West Capital Lending, Inc.
17911 Von Karman Ave, Suite 400, Irvine, CA 92614
Phone: (949) 685-5079
Email: [email protected]

We respond to all ADA and accessibility requests within two business days.