CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
The Clear Close, operating as a dba of West Capital Lending, Inc. (NMLS # 1566096), is licensed to originate residential mortgage loans in Texas through the Texas Department of Savings and Mortgage Lending. Our individual loan originators hold SML-issued Residential Mortgage Loan Originator Licenses.
Texas residential mortgage loan originators are licensed and regulated by the State of Texas. You may verify license status at www.nmlsconsumeraccess.org using our NMLS number (1566096) or the individual originator's NMLS number.
Texas homeowners who use their home equity for a mortgage loan are subject to protections under Article XVI, Section 50(a)(6) of the Texas Constitution ("Texas home equity rules"). These rules govern:
These provisions apply to Texas home equity lines of credit (HELOCs) and cash-out refinances on Texas homestead properties. We will clearly identify any transaction subject to these rules and explain your rights before you sign any documents.
If you have a complaint about a mortgage loan originator or our company, you have the right to contact the Texas Department of Savings and Mortgage Lending directly. The process:
You may also contact us directly to resolve any concern before escalating to the regulator. We are committed to resolving all issues promptly and fairly. Contact us at [email protected] or (949) 685-5079.
In addition to SML, certain consumer credit transactions in Texas are regulated by the Office of Consumer Credit Commissioner (OCCC). If you have a question about whether OCCC has jurisdiction over your transaction, you may contact:
It is illegal to discriminate in any credit transaction:
If you believe you have been discriminated against, you may contact the Texas Department of Savings and Mortgage Lending at the address above, or the Consumer Financial Protection Bureau (CFPB) at www.consumerfinance.gov or 1-855-411-2372.
For questions about your loan, our licensing, or Texas-specific disclosures:
The Clear Close dba West Capital Lending, Inc.
17911 Von Karman Ave, Suite 400, Irvine, CA 92614
Phone: (949) 685-5079
Email: [email protected]
NMLS # 1566096 · Texas SML Licensed